SHIPPING & RETURNS

SHIPPING POLICY

There may be a slight delay in Shipping due to the Covid-19 Virus


UK Shipping
All UK Shipping costs are free until 1st January 2021

International Shipping
All orders placed internationally may incur higher charges dependent on weight

Production Time
Please be advised that all of our items are handmade and manufactured in London UK

We require a minimum of 3-7 working days for production for UK and International orders

 

Delivery Time
Normally within 1-3 working days
You may receive your item(s) before estimated time.

All Delivery working day times exclude weekends

Track Order
All orders will have a tracking number via Royal Mail

Once your item(s) have been dispatched, you can then track your order anytime by clicking the link provided in your dispatch email or you can track your order via the online tracking form system here 

RETURN & EXCHANGE POLICY

Refund Policy

After you have submitted your payment, any cancellations must be made within 48 hours, as your order will already be in production and no refund will be available. 

Returns/Exchanges
Clothing can be returned if the size of clothing is unsuitable, however, this will only be granted if the clothing is returned in perfect condition. e.g. clothing is not soiled, tags/labels are not removed, and item(s) are returned in its original packaging

Any returns for clothing size exchanges must be returned within 14 working days of receiving your clothing/items for UK and outside the UK (International)

Item(s) must be returned by recorded delivery with a tracking number

Dollschino will not be held liable for any lost items in the post, or for the cost of returned items postage

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